This month we had an interesting pick up in Rehoboth Beach, DE. Part of the problem was that this grand piano was on the second floor. The other part of the problem was that the stairway had a tight landing half way down. We carefully negotiated the hardwood stairs and tight landing. When we left, the stairs were unscratched and the piano was safely in our truck.
Our farthest delivery of the month was in Buffalo, NY. The piano that we delivered was a family heirloom that we picked up in York, PA. We picked it up last month and finally had time to deliver it a few weeks later.
This month we also partnered with C.J.'s Pianos to make a concert possible at The Kimberton Inn. The Kimberton Inn is located near Phoenixville, PA. This month they hosted three classical music concerts. For each concert we moved in the large grand piano that they rented from C.J.'s Pianos. Since they did not want the piano to stay at the inn between concerts, we moved it back to the store after each event. That means we moved it a total of six times this month!
We were proud to partner with Snyder's Piano Service this month to restore a Steinway grand piano for Bucknell University. We transported the piano to Snyder's shop where it is receiving extensive restoration. Bucknell is situated along the Susquehanna River in Lewisburg, PA. Lewisburg is about two hours north of our base in Lancaster, PA, and the scenery is beautiful at this time of year. We will look forward to doing this route again in a few months when the restoration is complete!
Our biggest job this month was a delivery to Kittery, ME. The piano was a mammoth upright player that we picked up in Jonestown, PA last month. A mother was transferring it to her daughter in Maine. When we got to Kittery, we found that the piano was to wide to bring directly through the front door and into the music room. No problem! We flipped the piano on end, so that we could slide it down a hallway and enter the room from a different door.
Along the way to Maine, we had stops in Connecticut and Massachusetts. Both were interesting deliveries. In Connecticut we eased a mid-sized upright down a spiral staircase. In Massachusetts, we delivered a baby grand piano to the top floor of a split-level. Sometimes slit-level houses have a ground level entrance in the back, but not this one. It was a real test of our two-man crew to slide it up to the first floor, but we succeeded. We enjoy these long trips, but it is always nice to get home again. We spent the rest of the month catching up with local moves.
Our sales team is back on the road again! This time we are meeting up with piano technicians from all over the east coast. Technicians spend years building relationships with piano lovers and their pianos. They are experts in the industry, and earning their trust is one of our top priorities. So we got a booth at the Piano Technicians Guild convention in Philadelphia, PA.
Getting the mountain that we use for a backdrop into hotels is always a challenge, and this time was no exception. We tried three doors before we found one that it could fit through. Once inside the mountain is always a hit. Below is a picture of our top salesman Seth Gatusso posing with it:
And it was a success! We made a lot of new friends, and learned even more about how to serve our customers well. As an added bonus, we got some valuable new clients. We will look forward to returning next year!
This month, we broke the record for our farthest westward trip with a pick up in Novelty, OH. Unfortunately, the weather is not quite as reliable as our equipment. We spent much of the trip dodging snow plows and trying to keep the windshield clean. But in spite of all the snow, we were able to place the grand piano safely in our client's home in Selinsgrove, PA later that day. Then, after nearly getting stuck in her driveway, we headed for home.
As if one wasn't enough, a few days later we broke the record for the farthest eastward move ever with a delivery to Atlantic City, NJ. This time it was an organ. The organ was a family heirloom, and we were glad to help safely pass it on to the next generation. This time the weather was great, and all we had to watch out for were those New Jersey drivers!
This month we had a the opportunity to move a K. Kawai piano for our neighbor Four Seasons Produce Inc. Although they move many thousands of tons of produce each year with their large fleet of trucks, they needed help for this specialized job. They wanted it moved from one part of their complex to another, so that they could use it in a Christmas event. Since Four Seasons is within sight of our base in Ephrata, PA, we were happy to oblige. It is always great to do business with neighbors.
Christmas time is busy for everyone and we are no exception. Many pianos are given as gifts either new from the store or as heirlooms from Grandma. They all need to be moved. Several of our customers wanted their pianos delivered as surprise gifts on Christmas Eve. December is our busiest month of the year and we enjoy it, but we were glad when Christmas day came and we were able to relax with family and remember the birth of our Lord.
One our most enjoyable moves of the month was a 7' Yamaha grand piano which we took from Wernersville to Towanda, PA. The move itself was not very difficult and it went smoothly. The drive was beautiful with the autumn leaves in full color. When we arrived in Towanda, we were greeted pleasantly by Mr. Innes. He kept us entertained with stories from his family history as we un-packaged the piano. When we were finished, he treated us to lunch. In his own words, "I may not be as good as the local diner, but the price is right!" The local diner can be glad he is not going into business, for, if he were, he would have at least one faithful customer.
Working for the elderly always gives a sense of satisfaction. This month we had the pleasure of helping an older couple in the neighboring town of Denver, Pennsylvania. They had a small grand piano on the second floor of their home. As they have grown older, it has been more difficult for them to climb the stairs and enjoy their instrument. It was at a beautiful location on an interior balcony, but the time had come to move it downstairs. We were able to safely move it to their main living area where they will be able enjoy it for years to come.